In a CCT, I want to capture an 11 digit phone number in an Aspect 'variable' to enable routing to specific Agent Groups.
At the start of the CCT, I have added a 'collect' step (from $ - dialled digits), then a 'move' step ($ to A) & then an 'IF' statement (using 'variable contents of A is equal to constant).
The problem I have encountered is the variables only hold 9 digits (the phone number has 11) - if I enter in the first 9 digits of the phone number, will Aspect read those & route accordingly, or will the calculation fail as the 9 digits I have entered are not exactly the same as the 11 digit phone number ?
Any thoughts/ideas ?! |