Dave is right. The length of time leading up to breaks is a key concern of health and safety regulators, not simply the total time taken. Quoting from the relevant Prevent-IT! health and safety training and assessment module, schedule a five minute break away from the computer every hour or 15 minutes every two hours.
The first of these corresponds both to the Display Screen Equipment Regulations' requirement and to good practice specified for voice health. The longer interval /longer break option was also specified until recently and remains featured as an aid to scheduling flexibility. With flexibility in mind, the same module encourages team members to take scheduled breaks at times when call volumes are lower.
There's an important distinction between these and rest breaks. If there's work to be done away from the computer, correspondence related or team updates, for instance, scheduled break time is available for that.
It's in line with official guidance in the UK as regards scheduled breaks, and there is convergence in legislation across the EU.
As regards rest breaks, the Working Time Directive states that employees should work a maximum of six hours before a break. |