I was keeping quiet.
Given the nature if the posts you've made this week and
the channels you appear to be looking at to procure equimpent
(E-Bay for software in particular) can I ask the nature of
the business you're intending to start?
Having look it seems you're after leads for 'Accident Victims'
and looking to cold call.
It seems to me you *may* be new to the industry, however, cold calling
on a small scale in a particular niche market, and, at the same time
going up against the big players is a VERY risky proposition.
The questions you've been asking seem to show a gap in your knowledge
around actual Contact Centre operations, therefore, I would suggest
at the very least some research into the market and the viability
of your proposition beyond 3 momths.
Regardless of how you do it you are looking at a huge CAPEX plus
staffing and associated overheads.
Unfortunately, in this case, the days of bunging a few phones in the office
and cold calling are over.
I would have imagined that you would have explored the regulations before looking at the infrastructure.
If you look around on CCV there are various threads running on calling
hours and the use of diallers, how to be compliant and the codes of conduct.
There are requlations on:-
How often you can try, and callbacks that MUST be manually triggered
Messages for dropped calls (On a Freephone number)
And a host of other things.
The industry has over the last 10-15 years aquired pretty bad reputation
in this regard so we ALL need to look at how we're operating. The 'Silent Call'
has done so much damage that as far as the industry goes for outbound we're
in severe danger of heading from 'Under Threat' toward 'Endangered' and onto
'Extinct'.
HTH
DaveA
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