CallCentreVoice Topic Creative and Innovative Ideas for Customer Service

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Bob Yap on 20/11/2007 05:24:51.
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Bob Yap
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ExxonMobil

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Creative and Innovative Ideas for Customer Service  [20/11/2007 05:24:51]

I was given a survey for the topic above.
Questions:
1. If you could make 3 changes to our IT environment to help our customers and reduce their calls/requests, what would those changes be?

2. If you could make 3 changes to save you time and make your job easier, what would those changes be?

Need your opinions/answers on this two questions, Thanks

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