Agent Self Service - Holidays, Shift Swaps etc..: Call Centre Answers discussion at CallCentreVoice

CallCentreVoice Topic Agent Self Service - Holidays, Shift Swaps etc..

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Chris Wiles on 31/10/2007 10:42:33.
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Chris Wiles Planning Manager Loop Customer Management 1 posts 0 friends welcomed	Agent Self Service - Holidays, Shift Swaps etc.. [31/10/2007 10:42:33]
	Can anyone recommend any product(s) that offer functionality allowing agents to view their own schedules, see their holiday entitlement, book their own holidays and request shift swaps with other agents. Currently we are using Aspect EwFM which I know has such a tool- Aspect Empower. I would therefore also be interested to hear anyone’s thoughts on their personal experience of ROI versus what was proposed.

jeremy jackman Consultant Alternative Technology 9 posts 0 friends welcomed	Agent Self Service [31/10/2007 17:40:15]
	Teleopti have a great system that allows agents to register days and dates that they wish to work or have off. The system then collates them all into splits and everything - I was amazed when I saw it.

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