Which is expected to have the best features among the dialers GC Dialer (Ontario Systems), ASPECT Conversations, Noble Dialer and Cisco Dialers, especially in regard with the Collection industry?

Hi Rapnesh,

I have several contacts who have dialers in the collection and finacial market place that I can introduce you to.

at this piont I have to declare that they are using a dialer that my company supplies but, they are always happy to talk to customers about their experiences implementing a dialler stategy and what the impacts are from a technology and culture perspective is, angnostic of the actual dialer they use

regards

Shane

I am the dialer analyst here at my company and we use Aspect Ensemble Pro. The dialer is being used in collections but I have done a couple projects with our Marketing department as well. We looked into Cisco's dialer as well as a couple others but Aspect ended up on top. I don't really have any complaints about it. It's working good for us.

Hello

Have you checked out some of the Open Source Predictive Dialers out there? Most of them are based on Asterisk Open Source PBX. I worked with VICIDIAL and it is stable to fit the needs of most call centers. I also suggest you take a look at gnudialer. Both of these 2 are the free ones out there.

I also suggest you take a look at Aheeva. I worked with aheeva before and it is pretty much satisfactory in terms of performance.

I think your choice of dialler would very well relate to the size of your operation and needs.
I have used Mosaix (now Avaya) and Aspect (was concerto, davox).
Although our old mosaix (avaya) dialler was a version 9 (current version 13 or 14 i believe) i would recomment it, simple enought to use with (in my experience) great cust support, setup in the morning and just let it run for the day without intervention. I would recommend staying away from the Aspect diallers. Our company has switched to then 3 years ago and we have had nothing but trouble, and after a number of problems and investigations Aspect themselves have admitted that there Target percent connect options to control pacing and drops do not work and even at 1:1 dialling will drop calls, this is as well as the fact that there cust support is abismal.