So I've started to feel somewhat comfortable with Avaya Vectoring vs Nortel Scripting. Though I have to say that I still prefer Nortel...quite a bit more robust.

That said, I am having some difficulty with a particular aspect of vectoring I need help with.

I have two sites at the moment so I my current scripting looks like:

consider skill 1 pri h adjust-by 0
consider location 2 adjust-by 0
queue-to best

This works fine but a situation has now come up where I want to queue to either TWO skills (at same time) here at location 1..or two at location 2.

consider skill 1 pri h adjust-by 0
consider skill 2 pri h adjust-by 0
consider location 2 adjust-by 0
queue-to best

The above won't work because it will only queue to 1 or 2...or location 2... In essence I want it to consider both 1 combined with 2 then determine the proper "best" and queue to both.

*edit: I think I figured this out, let me snoop around

I might be just confusing myself (next week I take some vectoring classes so I am happy about that)

(what I would give for a nested IF statement)

I could do it similar to the way it's setup at the moment, just include two of them as the vector will still continue even after queued once, so something like:

consider skill 1 pri h adjust-by 0
consider location 2 adjust-by 0
queue-to best

consider skill 2 pri h adjust-by 0
consider location 2 adjust-by 0
queue-to best


In this scenario the call will queue to either skill 1 or the other location in the first blurb...the call handling will then continue to the 2nd chunk of vectoring and queue to skill 2 (or the other location). So the call will be queued to two different skills, possibly in two different locations...but likely the same....

So I *think* that may be my option.



But now I'm a bit more confused about BSR routing and how that works...documentation I am reading says that the "consider location" command will check the "BSR Application" setting on the VDN. In essence telling the script to check a VDN on the other switch and send it to the best...but I'm confused as to why it's checking a VDN and not a skill? What is "best?"

All my VDNs are set to "1st found"...

Still working through..I realize I am somewhat "speaking out loud" with this thread, it helps me.