Avaya - Avg agents available - Interval wise: Call Centre Answers discussion at CallCentreVoice

CallCentreVoice Topic Avaya - Avg agents available - Interval wise

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Sabu Paul on 24/8/2006 14:10:17.
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Sabu Paul Deputy Manager, MIS ICICI OneSource 6 posts 0 friends welcomed	Avaya - Avg agents available - Interval wise [24/8/2006 14:10:17]
	Any way to pull out the number of agents (avg number) on phone for a given day (interval wise). This is required for split skills Avg Pos Staffed gives total agents (incl those on AUX). I need to look at actual available which I'm unablt to find in std reports Thanks

Rick Rodik WFM PIL 2 posts 0 friends welcomed	Avaya - Avg agents available [6/9/2006 09:50:53]
	Hi Sabu, Do u use any WFM tool ? Because that can help you to deliver this data.

Sabu Paul Deputy Manager, MIS ICICI OneSource 6 posts 0 friends welcomed	Avaya - Avg agents available [14/9/2006 11:39:33]
	No Rick. Thats the cause of my problem. Any other way ?

Joanne Smith Data Analyst K 21 posts 0 friends welcomed	Avaya - Avg agents available - Interval wise [7/10/2006 19:37:16]
	thats easy, what tool are you using ?..............

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