CallCentreVoice Topic American artical on offshoring

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Jason Dickson on 13/7/2005 11:11:56.
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Jason Dickson
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CCT

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American artical on offshoring  [13/7/2005 11:11:56]

Outsourcing America: What's Behind Our National Crisis and How We Can Reclaim American Jobs
By Ron Hira and Anil Hira
Amacom, 236 pages, $22

Ron Hira and Anil Hira tell readers what companies know well: Outsourcing is an ''irreversible megatrend" that is sapping the US job market and threatening the lifestyles of US professionals and workers pulled into its vortex.

The magnitude of what former presidential candidate and businessman Ross Perot famously called that ''giant sucking sound" -- the flow of US jobs overseas -- is difficult to prove due to an absence of reliable federal data. The US Bureau of Labor Statistics' attempt to track offshoring data is dismissed as unreliable by analysts on both sides of the issue.

But Ron Hira, a public policy professor at Rochester Institute of Technology who is widely recognized for his work in this area, and Anil Hira, a political scientist at Simon Fraser University in Vancouver, present a clear and convincing picture.

It's not just about the unemployed, such as the former XXXXX call-center workers in Fairhaven, Mass., who trained their replacements in India and backed them up on the most difficult customer calls prior to their 2004 layoffs. And it's not only about whether the most vulnerable jobs are technical or service or about the disturbing trend by companies to break down computer tasks into ''modules" -- the high-tech version of Adam Smith's division of labor -- so that lower-skilled, overseas workers can complete them efficiently.

The authors propose that offshoring explains the ''jobless recovery" early in the Bush administration and lackluster and often low-quality employment growth during the recovery. Corporate profits expanded 62 percent from the end of the 2001 recession until early 2004, they said, and labor compensation rose 2.8 percent. ''We are supposedly out of recession, but the labor market has yet to recover," they write.

The Hiras compiled a stunning chart of major corporations' employment in India alone: Cognizant 13,000; Hewlett-Packard 10,000; Oracle 6,000; IBM 6,000; and General Electric 2,500. Even Perot-founded EDS employs 1,500 there. Companies are reluctant to acknowledge publicly that one job in India often comes at the cost of one US job. They argue the Bangalore office serves customers in nearby Asian markets.

Corporate America would like us to believe that, in the long run, offshoring is good for them and therefore good for the country. The Hiras throw those arguments out. Take one popular argument: as skilled workers overseas become more scarce their wages will rise, too, relieving downward pressure on US wages. But India and China combined crank out five times more engineering graduates every year than the United States, a seemingly endless supply.

The Hiras' last chapter has the requisite policy prescriptions, from worker protections to research support. But for those who blame offshoring for eroding US living standards, the first step is getting Congress to notice. The plight of US employees apparently isn't enough. Perhaps the disturbing future portrayed in this book will get their attention.

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John Clark
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CallCentreVoice

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Que?  [13/7/2005 11:20:48]

Jason,

I'm not sure I see the purpose of your post. It appears to be a plug for a book...

John

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Julian Dixon
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American artical on offshoring  [13/7/2005 11:54:58]

All the more odd that the authors are of asian descent.

However, look at the statistics. I know this is not all outsourced jobs, but these BIG companies only show 26,000 jobs outsourced and the population of the US - 296m - less than 0.1%.

Ok there is unemployment but bringing all these jobs back to the US would not solve it and would only fuel poverty in Asia.

Outsourcing is being labled here as a process to export jobs, that is not the case. Whilst for some business cases it forms part of the model it does not necessarily mean that all outsourced jobs are exported. The company I work of , an outsourcer, is UK based. We are building a portfolio in America and Canada with callcentres based in Ontario and Denver - not to mention other European countries.

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Justin Dechaine
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I don't think offshoring is nearly so bad  [13/7/2005 13:55:58]

Seriously, if you can't compete...then get out of the market...

Not to mention 97% (guestimate) of the jobs that are outsourced are jobs that we had great difficulty filling on this side of the pond.

I've also seen those offshore sites generate a lot of work over here as liasons, trainers, etc. (much higher end jobs that CSRs)

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Darryl Beckford
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DarrylBeckford Limited

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Offshoring  [13/7/2005 14:28:01]

You've always got to be concerned that offshoring could have major repercussions on your own economy. However, on the whole this process is good for development in our country - it enables us to move on to different things.

Ok there is unemployment but bringing all these jobs back to the US would not solve it and would only fuel poverty in Asia.

This is a fantastic point and one that's relevant to the work that Bob Geldof has been doing. The issue with Africa is that they can't compete in the global market when it comes to trading the materials that they have. To prevent offshoring would just be doing the same thing to other regions.

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Have you tried it??  [13/7/2005 19:34:55]


>>>I've also seen those offshore sites generate a lot of work over here as liasons, trainers, etc. (much higher end jobs that CSRs)


As a trainer who has been offered overseas work I've seen nothing to suggest the work is 'new.' It would have existed in the host country if the work was still located there.Offshoring has created work in countries where the Foreign Office advises against travel within parts of those countries eg. Nigeria, India, Pakistan. A collegaue of mine has been 'escorted' throughout Nigeria for personal safety reasons. Please bring on more of this kind of work as I'm sure the adrenaline rush is good for trainers ;-)

>>>>However, on the whole this process is good for development in our country

Sweeping statement not backed up.

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Darryl Beckford
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DarrylBeckford Limited

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.  [14/7/2005 10:03:32]

>>>>However, on the whole this process is good for development in our country

Sweeping statement not backed up.


Basic economics?

Why only quote half the sentance? The second bit was quite important: it enables us to move on to different things. History backs this up.

We've always seen things happen which prompts the end of "blue-collar" jobs. Take for example Industrialisation, or the containerisation of shipyards (very significant example).

There's widespread panic, but at the end of the day the workers get work elsewhere. These new jobs usually offer better conditions, better pay and enable our economy to take strides forward.

The job market will balance itself - it always does.

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Edit  [14/7/2005 10:50:56]

Uhuh, whilst I understand I choose to disagree, things always change thats self evident.

Even faced with a massacre a population adjusts. Thats not to say it should be welcomed, history can be interpreted many ways and it doesnt do us well always interpret the actions and outcomes for the victors of globalisation in a favourable light. Many of the organs of todays global environment the World Trade Organinsation, G8, The World Bank - were set up after immediately after WW2 by the victors - it is those very same institutions that are perpetuating (and have aided in the creation of) the inequalities in the world today.

History can tell us a lot, however the interpretation one puts on it can tell us just as much.

(Re-read this - and my parallel between winning the battle and its subsequent economic result might not be as clear as I wished - I have edited it)
[Note: Replaced post deleted, DB.]

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