Setting Standards for Improving
Performance in Customer Service’
Date: Wed, May 27, 2009
Time: 10am- 2.30pm
Venue: House for an Art Lover, Bellahouston Park, Glasgow
Forum Invite – Non-ICS Members welcome to attend this complimentary event
This Regional ICS Forum hosted by Business Systems showcases improvements which
can be made in customer services designed to enhance performance and
improve ‘experience’ and ‘delivery’.
View agenda or email marketing to reserve your space, alternatively call the
events hotline on 0800 458 2988 for further details
Call Recording, Quality Monitoring, Analytics and Campaign Management all have
a part to play in setting standards for delivering excellent customer
service but how can you make it work for your organisation?
Find out in this forum!
Event Highlights
• Standard Life Case Study – a masterclass in extracting valuable data from
recording systems to improve customer service
• Harnessing voice analytics – what’s available & how is it benefitting early adopters
• An update from the ICS - on Customer Service in the UK
• Campaign Management Case Study – how to revolutionise your call handling capability
• Complimentary lunch included
** Limited availability – make sure your team don’t miss out! Book now – to secure your space **
Why Attend?
• A networking lunch to share ideas with industry colleagues
• A live demonstration of the latest analytics application
• A chance to hear best practice case study material from industry practitioners
Hosted on Wed May 27 2009 at House for an Art Lover, Glasgow
Please click on copy and paste the below link into your browser to register
http://www.businesssystemsuk.com/register_setting_standards.asp
Kind Regards
John |