We are the largest offshore shared service bureau doing lots of work in direct response (drtv etc). We were looking to partner with a UK based IVR company. However, I have spoken with all of our UK clients and none of them have been happy with any of the IVR companies they have worked with.

Are they all poor or is it simply that nobody wants IVR these days? Or am I missing a good quality provider in this area?
Edit: Contact Details Removed (getting a bit too close to an advert. DA: On behalf of the CCV team

Hi Rob,

Ultra Communications should be able to meet your requirement. While it is not something we advertise that we can provide as a stand-alone product, the fully functional IVR platform is just a small part of the in-house technology we use to provide our various hosted services.

Our inbound call centre clients required a completely integrated IVR, with the CTI agent Application of their choice.
Text to Speech and Automatic Speech Recognition from Loquendo, and integrated voice recording are a couple of the more select options.

Best regards

Darren

Disclosure:
I'm the MD of Ultra Communications

Hi Rob,

didn't know you were on here too! I have just come across a good UK outfit but they are careful about the products they work on. Give me a call and I can connect you - you have my details following our meeting the other week.

cheers
Elaine

Rob,

ICR are a specialist provider of a range of flexible services based around IVR and Speech Recognition. Our well respected blue chip clients are very happy with the services we provide and if you need any references I can provide them.

Take a look at our website and if you would like to discuss further please do not hesitate to get in touch. www.icr3s.co.uk.

Apologies to the moderators if this reply doesn't fit with your rules on advertising but Rob is asking for suitable IVR companies...

Darren Mills
Senior Account Manager at ICR