Can anyone recommend a stop-gap solution for scheduling software ie;freeware? I'm looking for a short term solution to a scheduling problem while I investigate capital expenditure and ROI on a full blown product...even if anyone has an Excel spreadsheet that works for about 80 agents...nothing fancy just a straightforward schedule with breaks and lunches...

hi

I have quite some templates that you can use in excel for scheduling & staffing.

are you just looking out for a staffing model or Scheduling model

is it a 24/7 center ? do u have number of FTE required per 1/2 etc. etc


Pls let me know so that i can help out

Hi Chet - We do operate a 24/7 center and we do have minimum # of agents required on 1/2 basis - Any interim tool in excel would be helpful - we are using excel manually right now while we look to purchas & implement a full featured WFM

Will make one & send it to you in a day or two

I'm also looking for an interim solution until we can have a more comprehensive system put in place.

Do you have any of these spreadsheets still around?

Do you know of any off-the-shelf interim packages that may work?

Thanks
Scott

I am in the process of a capacity revalidation. I was wondering if I can also get a copy of the spreadheet as discussed. My mail Id will be ravishanker_pratap@indiatimes.com. looking forward to hearing from you.

I am in charge of a call with 55 agents.. its 24hrs..has 5 queues.. Can an one suggest how to use staff resources most effectively.. I am looking for a excel sheet or calculator to use. I have got all datas.tks