hi all...

My company is looking for a strong workforce management tool. Any suggestions?

I have used Blue Pumpkin in the past, but was wondering if there is a stronger package out there.

Thanks

Maybe you could feedback to everyone on your last question before starting another.

Just a suggestion

Jason

Hi,

There are a number of WFM packages on the market, all with very similar functionality, with strengths and weaknesses in different areas.
Key players include Aspect eWFM (old TCS), Witness/Blue Pumpkin, OpenWave, IEX, Q-Max, Genesys WFM.
It really does depend on what you are looking to achieve for the business as to which would be best for you. There is also the other technologies in use to consider from an integration and futureproofing perspective. With respect to your other topic, call recording, I also suggest you do not look at each topic in isolation as there is considerable synergy between the two.
Please feel free to contact me for further information.

Hi MS
To shorten the list which Joanne has provided and to add my comments...
I feel Blue Pumpkin, IEX and Teleopti are better softwares than the rest.
It is a personal comment... Not to offend any product.
I have worked on all three of them, and it will e worth considering them for your RFP.