Okay, vefore Dave, points out that there are several topics already available for discussion, such as the ones below:

WFM Thread (1)
WFM Thread (2)
WFM Thread (3)

So why post another discussion post, simple, I am narrowing the discussion down to the three following systems, based on people who have used or are currently using them. As a company we have reached a point where we are deciding between the following products and we would like to know the stuff that sales people don't talk about (namely the problems and bugs in the software). Remember I have a friends and family discount at my disposal!!! So who are the final three?

TeleOpti Contact Centre Coach
IEX TotalView
Aspect eWFM

I'm looking for some nitty gritty problems here and also anything you like, but the rule is simple, you have to use them or used them in the past. Once I have seen all three for myself I will submit my views from the sales ptich delivered.

I look forward to your feedback,