I am looking for a budget (cheap) autodialler. We are possibly starting our first out bound campaign, and looking for a dialler that can link to possibly Excell to obtain its numbers. Possibly only need to handle 3 or 4 agents.

Ta.

Hi Paul,

can you let me know if you turn anything promising up for this; I may be interested in on in a few months time.

Cheers

Z

Hi

We are a CTI solutions developer. we have developed a dialer application.
Please give us more technical inputs on your requirement.

abhishek.baid@alliance-infotech.com

Thanks Abhishek, but for me at least I kind of need a rough figure to know whether it is worth pursuing past the initial wishing stage!

Eg depending on how many calling hours you have live per week, with the number of agents that Paul and myself seem to be talking about, we are probably looking at what, 2-3,000 dials per week?

Because of the small number of agents, it is not worth looking at a predictive dialling facility, I am just looking at an autodialler. So all we are really saving at the most is what, 5 seconds per dial (the time it takes to punch 11 digits into a keypad). Which equates to around 3-4 hours per week.

With employer costs on top of the hourly rate for the agent, that is a saving of probably £30-40 per week max. The yearly cost of manual dialing is therefore less than £2k.

So it really depends on cost v roi .....

Cheers

Z

May I suggest that if you have a CTI server, you put it to use? That is what we've done for our callcenter. I wrote a preview dialer application, which is what you seem to want, using the CTI controls for my CTI server, and some database driven scripting, all in VB.

We have the Aspect ACD and Aspect CTI Server, but the Dial command should be standard on any CTI server.

Let me know if you want to hear more about how we built our preview dialer.

Marianne

P.S. No, I'm not trying to sell a preview dialer, just willing to share my work on it (but not the software itself).