Hi Guys,

1st time poster but been reading the site for a while.

I am in the process of buying some new technology for our telemarketing department and i am looking for a CRM / dialler combination and have come across a product called TMS by a company called QSS but have yet to find anyone who uses the system.

Has anyone got any experience of it / advice? Any information at all would be a help.

Thanks

Hi Mathew

I am looking into this for some others that have posted

Can you give me and idea of what your company does and how many people you need on the dialler

These can be quite beskoke solution so a bit more of an overview would be helpfull

Best Regars

John

Hello all,

We are curently looking to source a new CRM for a busy London Call Centre. I
was initially following a bespoke route via our outsourced IT team, however
i was alerted to the possibility of matching our requirements in an
off-the-shelf solution (i.e. Sales Force / Dynamics / ACT!).
The later generally seem to be hosted, and very expensive per licence.

There are 2 main reasons why i am struggling with the bespoke option;

1. The first being the lack of support - there is one main guy who will be
writing the application, and i am worried that if the relationship sours or
God forbid anything should befall him, then where does that leave me?

2. The second is that i will not be discovering any new ideas with the
bespoke solution, it will only do what processes i ask of the programmers.
With the existing CRM's i would hope it will do exactly what i want, with
the added benefit of offering new things i have not thought of before to
help improve the business.

My apologies for the long message - Does anyone have any advice on my
available options. If possible, can someone point me to any good CRM
packages as i am pretty desperate and confused just now!

Regards, Shameer.

Hi John,

We are an expanding b2b appintment setting centre. we currently have 40 or so staff and are looking to get to about 80.

we use goldmine and a hosted system called perdial currently but it is not working for us. we are looking for a system that can handle the accounts and calenders of the sales guys while providing a nice front screen for the staff that can be controlled by us. but with the functionality to make calls and cycle records automatically.

the system TMS seems able to do this but I am struggling to find anyomne who uses it.