CallCentreVoice Topic Excel Intra day resourcing scheduling tool "v" WFM Aspect IDP

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David Bothamley on 6/2/2008 09:17:33.
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David Bothamley
Mi Developer
Accenture

21 posts
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Excel Intra day resourcing scheduling tool "v" WFM Aspect IDP  [6/2/2008 09:17:33]

Does anyone have a resouring tool in excel that i can compare to Aspect to confirm that Aspect is sending out the correct figures.

Many thanks in advance

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Steve Helm
Planning
Outsourcing

86 posts
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David  [6/2/2008 16:08:03]

What has led you to question the data coming out of Aspect?

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David Bothamley
Mi Developer
Accenture

21 posts
0 friends welcomed

Excel Intra day resourcing scheduling tool "v" WFM Aspect IDP  [6/2/2008 18:44:37]

With Aspect it all seems too easy, you input all your factors in various places then run a report which generates the ipd.

If I had a excel model I hope would be able to have the inputs layed out better. Then I would like to see what input factors make significant changes to the outputs with out creating new scenarios, staffing shrinkage sets factors ect in the wfm system.


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