CallCentreVoice Topic VDN Skill preferences

Created by:
Statistics:
Forum:
Quick links:

karun sharma on 2/1/2008 16:06:56.
Topic has 3 posts; viewed 451 times.
Technology   [This topic is read only]
Forum List | Unified View | Latest Posts
Popular Topics | Editor's Choice | Voices WebLog

Advertisement
SER Solutions

Author

Comments

karun sharma
ccm
inkfish

5 posts
0 friends welcomed

VDN Skill preferences  [2/1/2008 16:06:56]

Please can somebody let me know what VDn Skill preference does, I have Skill A in 1st and skill b in 2nd

What exactly does this setup do? Will this over ride my skill levelling of calls?

Many Thanks

You don't have the priviledges to view this user's post history

 

Dave Appleby
Resource Analyst
Healthcare Insurance

1414 posts
0 friends welcomed

VDN's  [3/1/2008 09:56:02]

Karun,

We'll need a little more info.

Which Switch and which CCM package?

Ta.

DaveA



Gold Level MemberYou don't have the priviledges to view this user's post history

 

karun sharma
ccm
inkfish

5 posts
0 friends welcomed

VDN skill preference  [4/1/2008 09:53:40]

Hi

We are using an Avaya Switch with CMS Supervisor 11

regards

Karun

You don't have the priviledges to view this user's post history

 
  

In Read Only View, you cannot reply to any topic