hello,
In our office we use the Microcall software package with that pc connected by serial cable to a AT&T Definity G3 circa-early-90's PBX. On the reports in Microcall that show, for example, individual call data made for a particular employee both Incoming and Outgoing, the digits of the Outgoing dialed number are shown as well as city, state called, etc. However, the problem we're having is for *all* the Incoming calls, all that is shown is the text "INCOMING". There's no dialed number, city or state given, just the word "INCOMING" repeated in both columns of the report.
We need to get it where the number for incoming calls is shown just as it is now for outgoing. I tried calling Microcall today, but they're on vacation for Memorial Day. My manager thinks what needs to be done is a change somewhere in the settings of the Definity switch. I've tried looking through some .pdf manuals I have on the Definity as well as searching this forum and am not having much luck.

I was hoping someone on here knows what I need to do to get the incoming call number, city, state, etc. call data to display in the Microcall software?

thanks in advance,
david