From T-Mobile Site:

"What are Caller Tunes? They are real music tracks played over the ringing tone when people call you. Instead of hearing the standard tone, callers hear a song of your choice (over the usual 'ring ring') while they're waiting for you to answer."

Any thoughts on how or if this will effect diallers?

Interesting...I don't know if I would like this or not...I imagine it would confuse most people so cause higher hangups, probably a stillborn technology.

FYI - for Unison 7

We tested 4 different types of caller tunes to see if the results varied. Music, voice (Ali G), dog barking & an air raid siren.

Results:
* The mobile rings as normal at the customers end, and can be answered within the preset RNA.
* If left unanswered the call registers on the call disposition table as “ ANNOUCEMENT"

Nice one Floyd!.

What with that and Justin's research into
the Symposium call queue issue we're developing
quite a research department GRIN}

DaveA

Thanks Dave,

I wasn’t even aware of caller tunes until the 1st post, so I’m singing the praises of callcentrevoice.

Although, I’m now banging my head against a brick wall, announcements report as a sit tone in my world. Sit tones can be good and bad numbers, so what do I do with them? We’ve tried pass to agent strategies / bulk clear down strategies, anyone got any ideas? Probably the wrong question to ask after the Friday 4 pint lunch challenge? Have a good weekend all.

I came across these in India last year. I was completely ignorant of the concept, and when my Indian host was trying to ask what happens when the customer "has picked music as their ringtone" I couldn't work out why he didn't realise this doesn't affect the dialer at all.

He resort to putting a phone to my ear to make me understand...and I was very repentant!

I've not tested myself, but if you're using digital (ISDN) lines to call out, I think this would remain unaffected?

It's only if you're using tone detection for call progress that I think it'll go wrong. On a lot of systems this is built into the telephony card itself and not run by software, and therefore not fixable. The only system that I'm aware of that's fixable is Asterisk by changing dsp.c, and even then I doubt you'll get a 100% solution.

As for singing the praises of CCV, why not do it with that "Click here to send this topic to a friend" link on the post?!?!

Sorry to disappoint everyone but Caller Tunes have been available on T-Mobile for 3 years now!