CallCentreVoice Topic Another t-lib question

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Harald Ujc on 7/12/2006 04:44:59.
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Harald Ujc
CTI Programmer
HU Design Inc.

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Another t-lib question  [7/12/2006 04:44:59]

What's the best way to listen to 2 or more tserver connections for events using the t-lib sdk?

When only one TServer is in play, I spawn TScanServerEx in a thread. But because t-lib is not thread safe spawning TScanServerEx in a separate thread for each TServer connection is neither supported and does result in crashing.

The Genesys knowledge base recommends using conn_main_loop instead of TScanServerEx.

I've tried conn_main_loop with some success. But I have some stability issues that preclude certifying for production use.

Thanks for any help.

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Darryl Beckford
Contact Centre Consultant
DarrylBeckford Limited

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How quick?  [7/12/2006 15:40:55]

How quick do you need the event?

Perhaps you could get it from the stat server, which is probably compiling events from all the t-servers anyhow?

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Harald Ujc
CTI Programmer
HU Design Inc.

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Real-Time  [8/12/2006 00:20:08]

The events have to arrive as near real-time as possible.

Statserver is not an option.

Thanks for the reply. I did manage to get my implementation stable...finally.

Very finicky coding involved. But I did it.

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