CallCentreVoice Topic Aspect RTA user manuals

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Paul Sasse on 10/3/2006 21:50:52.
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Paul Sasse
ASC Administrative Support C
Lockline

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Aspect RTA user manuals  [10/3/2006 21:50:52]

I'm an experience RTA user who will be training some users who are completely new to RTA. It would be helpful to have some materials for this. If anyone has any instructional materials on setting up workspaces, filter employees and alarms. Definitions of the alarms etc. That would be very very helpful.

I just don't have the time to put something together.

please email materials to pdsasse@lockline.com

Thank you in advance

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