Hi,

We are a call centre for marketing mobile phone, mortgage, etc.
We need software, which is flexible and scalable enough to cover all our needs as a call centre. I’m wondering if you can offer such software.
By the way, we are using Siemens telephone system and SQL server for the database.

Regards
Ali

I suggest you contact www.gazelledial.com

Hi

You could do well with a Hosted Virtual Model which offers flexibility and scalability.

Dadi

Whatever you chose I would suggest that you obtain customer references as the uptime and productivity varies widely.

[Edited by JTC to remove somewhat blatant ad ;-) 21/12/05

why not try contacting Touchstar Software - they can provide either installed or hosted systems & have several offices around the globe.

Thanks!

[Mod note: Neil works for Touchstar software.]

The Siemens PBX (Hicom & Hipath) support the CSTA protocol and you easily could
purchase or rent a predictive dialler software that could integrate with your
PBX without requiring any hardware.

Make a search for Siemens Predictive Dialler

Take a look at Rostrvm Solutions (www.rostrvm.com). In particular the latest customer newsletter contains brief details of a client doing what you are looking for...

Note: I work for Rostrvm so I have a vested interest!

I suggest you take a look at VICIDIAL, its stable and free. :D

Note: Im a VICIDIAL forum moderator so I also have a vested interest!

I also have a vested interest!

Yes, I kinda guessed from the number of posts you've left all saying the same thing.

This has been on my list of "must assess" for a while now, but it's never quite reached the top. Hopefully it will do soon and we can publicize it a bit more in the UK.

Is it really that stable? I was of under the impression that whilst it was being used by a few small call centres, it hadn't really been tested on a large scale. What's the largest installation that you're aware of?

Can it comply with all necessary OFCOM requirements?

There are currently over 200 installations of VICIDIAL in production in over 30 countries around the world, some with over 300 agent seats and several with multiple locations.

ok here's a case study http://www.eflo.net/astricon_2005/Florell_astricon_2005.html

Here in the philippines, the largest one that I know of runs on a 150 seats center.

in regards of OFCOM requirements I think it does comply. also VICIDIAL complies with FTC(USA)

I know a lot of people here will kinda gonna go irked about me saying something that yes there is a free dialer out there. I know how much is a dialer cost and I dont think we are actually helping them without telling them there is actually an alternative.

Hello, Matt Florell here(I wrote VICIDIAL)

I am working with some rather large companies in the US right now installing VICIDIAL systems with 300-1000 seats. VICIDIAL is quite scalable and stable using the newer releases of VICIDIAL and Asterisk.

VICIDIAL is fully predictive inbound/outbound/blended call center solution, and one of the call centers I maintain VICIDIAL at routinely places over 400,000 calls a day on it.

As for OFCOM, it's almost identical to the USA FTC regulations which VICIDIAL is fully compliant with.

As long as the topic of free dialers is being discussed, there is another: GnuDialer. It is also based on Asterisk and is more tightly integrated into Asterisk, but does not have as developed of a user interface as VICIDIAL does.

I do have a vested interest in VICIDIAL, but you don't have to pay me(or anyone else) anything to use it, even for a 100-seat call center.

Ok,

Panda rage time [1]

There is no need to mention the product name in capitals on
every line (Or is it a competition I've missed?)

Personally it makes it hard to read.

What's wrong with 'It is?' or even the contraction?

On the plus side Hi Matt.

Just as a personal aside, why did you decide to write it?
Just curious.

Regards

DaveA







[1] Panda Rage Link

Sorry about the mentions of the project name so many times, I get going talking about it and sometimes I just ramble on, I won't mention it's name at all in this post. As for the ALL CAPS, there is actually an acronym for it(which is almost never used), but it started all caps over 3 years ago so it kind of stuck.

As for why I wrote it, over 3 years ago I had just started learning about Asterisk and about the same time I had to get quotes for a 200-seat call center solution which I needed to have up and running in at least basic form in 9 months. Needless to say, the quotes I received for licensing and support-only were from $500,000-$1,000,000, which was way beyond the budget for this project, so I started writing a basic list dialer and inbound ACD myself. The rest of the story is in the case study Edwin linked to.

The reason I released it as free and GPL is that I heavily use Linux and liked the GPL license model, and I also wanted feedback to make the project better. Having the code out there in the public has made me write better code and the peer review and code contributions I've received have been like having a full-time programmer on staff helping me.

Does anyone know of a service that will help me set up a VICIDIAL server? I am leasing a hosted vicidial server right now and obviously it would be cheaper if I owned one. I have the hardware and I have intermediate computer knowledge, but nothing with linux based stuff.