CallCentreVoice Topic Avaya CMS Supervisor R12: Queue/Top Agent Status

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Chuck Alvero on 27/7/2005 18:20:34.
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Chuck Alvero
Workforce
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Avaya CMS Supervisor R12: Queue/Top Agent Status   [27/7/2005 18:20:34]

Hi, hope someone can help me. I'm using Avaya CMS Supervisor R12. I was trying to create a report like Queue/Top Agent Status Real time. But, what i want is, instead of Real time its Historical and per agent.

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Scott Wilton
Forecasting Manager
Telecommunications provider

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chuck  [28/7/2005 08:08:23]

Chuck,
without going to deep in to the info, Can you not just find the equivalent fields in the historical tables?

I may be teaching you to suck eggs, But i would edit the queue/top agent report and get the fields used, then create a new report without using the wizard, but look for the same fields or similar in the historical tables

HTH
Scott

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