OK,
Greetings from a sunny and VERY hot Malta, (I'm hiding
in the office this morning.)
A *LONG* time after I said I'd tidy it up, here's
the Call Center Glossary.
GLOSSARY LINK
Many thanks to Amit Nayak for the original.
I've made some additions.
Please feel free to drop me a line if yo've
anything I ought to add.
Regards
DaveA
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