Through this Academic survey, I'm looking into ways to develop call centre agents' job profiles and suggest recommendations based on findings... kindly, I need agents' views to complete the research of my study, Please participate in the online survey, the following link directs you to it

SURVEY LINK

It’s ANONYMOUS; No contact info will be requested. Your willingness to complete the survey is greatly appreciated.

The more participation, the more the results are reliable.
Once study is completed and to share the knowledge, I will post back the main findings if this is of interest.

Many Thanks