Do any of you subscribe to call centre trade publications? If so, which ones? Are they electronic or print?

I currently receive a few electronic ones, none of which are very good. ICMI was good before they dumped print and went electronic. Most of the publications out there seem to be nothing more than positive product review for their advertizers, like Avaya.

Hi Jeff

Allot of us subscribe to a publication called Call Centre Focus

You can get them on www.callcentre.co.uk

Once you subscribe you get a monthly newsletter and email newsletter

Hope thats of help

With My Regards

John

Recently came across a site - www.callcentrehelper.com - which is heavily sponsored by vendors but contains some interesting articles........

The reason for mentioning callcentrehelper is that they include their Top 10 call centre related websites, including a very interesting US blog site which is quite amusing. I think you can find this under the LIFE section.

Hope this helps.
Dave