Hello Tim,
It's nice to see someone else on this forum from North America :).
There are probably a couple of ways to accomplish what you are asking for, what jumps to my mine is code the call as "CALL BACK" and place it into a new queue where it's just an automated dialer..but then you risk the chance of that automated message catching the person.
I suppose your agent could just transfer to an automated message which plays the recorded message and free's up their line.
Or do you want the outbound dialer to seperate the calls into two queues? one for voicemail and one for real people? (no real good option imo to do this)
(hope I didn't misunderstand your request)
While, obviously, I don't know your business and every situation is unique though I will question whether this is the best option. Your agent is on the phone by the time they realize it's voicemail and it will only take a few seconds to leave a personalized message vs transferring them to a generic system that will leave it.
Maybe I need to better understand your customerbase and goals. |