Those of you based in the UK may like to know that the Call Centre Management Association are beginning their search for the Call Centre Manager, Team Manager and Learning Champion of the Year 2008.

Sponsored by Call Centre Technology Plantronics and Academee the CCMA Call Centre Manager of the Year Awards, now in their thirteenth year, aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. These prestigious awards recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK.

Why should I enter the 2008 CCMA Awards?

Your reason for entering an awards scheme must surely be to win, however you may also gain success and publicity from being short-listed for an award. Gaining recognition for yourself and your company will have a positive impact on the morale of all involved and on your organisation as a whole. It can also help to give you a positive business advantage over your competitors. The publicity, if you are successful, can be extensive and far-reaching. You and your company might be particularly proud of its business practices or its recent performance. You may have successfully completed a specific call centre or customer service project that has had a significant impact on your company, your clients or your local community. You may have achieved outstanding results, launched a new product or achieved spectacular results with an existing product.

For whatever reason, if you have a story to tell, no harm will come to you if you decide to enter. Success breeds success, and the CCMA awards will be linked to the most relevant industry press and receive editorial and advertising coverage as a result.If you win or become a finalist, your industry, your competitors and your customers will all hear about your success. In addition you will be able to promote your achievements to your clients and internally, giving you a competitive edge and boosting the moral of the people who work within your organisation.

How do I enter for the Awards?
Nominations for the 2008 CCMA Awards must be received by no later than the 21st March 2008. (Please note that to enter the awards you need to be current CCMA member.)

There are three categories of awards:
· Call Centre Manager of the Year
· Team Manager of the Year
· Learning Champion of the Year

Entering couldn’t be easier, simply visit the CCMA website using the link on this site(www.ccma.org.uk ) fill in the nomination form and include a brief description of why you think you should win your category. Then e-mail it through to us and wait to be short listed!

For the first time this year, the Call Centre Management Association (UK) will be making an Award to the Emergency Control Room Manager of the Year. This Award is sponsored by the Analysys Mason Group - www.analysysmasongroup.com - and will recognise an individual who:

• Manages people within a public service emergency control room environment
• Has raised the bar of control room service performance to the public during 2007/2008
• Continually motivates their people through day-to-day and emergency situations
• Has coached and developed their team, and put in place supporting frameworks and processes to support people development
• Has demonstrated commitment to developing the quality of the emergency services
• Has been able to work across their organization to influence, negotiate and co-ordinate stakeholders to the betterment of the service
It’s simple to enter so to find out more or to obtain an entry form visit their website at: www.ccma.org.uk email at: enquiries@ccma.org.uk or call on 01477 500826. Your nominations must be in by the 21st March at the latest.

Now in their thirteenth year these prestigious awards will be presented at a glittering gala dinner that will be held in Manchester on the 23rd April 2008.

Hey Ann,

Thats really nice to know, you have award programmes like this in the UK. Not really heard of any of that kind before.

What is your profile in CCMA, im quite inquisitive to know what this organisation is all about