Hi, I am currently thinking of opening up a call center outbound source. I am in the U.S. right now and planning to get clients for the call center that I plan on doing in the Philippines. The thing I don't know how is the process. If I have a client right now and inform them that I can set up the call center in the Philippines. Do I need to set all the equiptments in the Phils. and hire agents at the same time. What are the things that I need to set it up?
Thank you for the help.

Sherlamar,

What you are asking for could represent hundreds of hours of work for someone to explain every step required in opening a call centre. You might be better off trying to form a relationship with an already existing call centre that is looking for clients.

as an alternative I suggest you read "Designing the best Call Center for your business" by Brendan B Read and published by CMP - www.cmpbooks.com ISBN number is 1-57820-063-6

Hi you need to ask this question to yourself

What is your prerequisite for call center set up
How many agents are you thinking of
Is it more outbound or inbound cal center....
Do you need remote agents or remote supervision....

ADVERT DELETED DA 09/11/07

Hi,

I think you should get in touch with some technology providers in phillipines, like parsec. They can help you understand and put up a center there. I recieved a lot of help when I was setting up my center.

Regards,

Pankaj

Hi Sherlamar,

Drop me a mail at pankaj938@gmail.com and I will forward you some intresting material. It will help you in getting a clarity on this front.

Regards,

Pankaj

Setting up new call center- www.westsiders.net