Hi All
Yes it is that time of the year again when we invite you to our conference all you need to find is your accommodation and travel costs we will feed you and water you for the day
With My Regards
John
Improving Performance in the Contact Centre
The future of performance technology and engaging the mobile workforce
TO RECEIVE A PRIORITY INVITATION REGISTER NOW ON-LINE >>
http://www.businesssystemsuk.com/events_improvingperformance.asp
**Please note that previous events have been oversubscribed so early registration of interest is advisable.
Date: Tue 27 Nov 2007
Venue: The Brewery, London, EC1
Attracting over 250 delegates from Call Centre Operations and IT departments, this event promises to keep managers updated on the latest technologies designed to improve performance and manage an increasingly mobile workforce. Leading industry experts and innovators will share tips on what has worked for them and what to expect from the future. Delivering a combination of keynote presentations, case study material and commentary from industry associations this conference is not to be missed!
Why attend?
This conference and exhibition showcase is a valuable tool for stimulating thoughts and ideas, which you can relate back to your team and your contact centre. Demonstrating effective tools and techniques to help improve performance, this conference is ideal for Call Centre Managers, Operational Directors and Team Leaders to;
* Increase cross-sell and up-sell opportunities
* Engender customer loyalty leading to repeat purchase
* Improve staff training and coaching
* Gain a holistic view of organisational performance
* Provide management reporting for strategic decision-making
* Optimise your workforce
* Manage your home workers as if they were in the call centre
* Enhance customer experience
Practical demonstrations will be available on the very latest mobile workforce solutions, quality monitoring, business analytics, IVR and compliance products.
The agenda and speakers have now been finalised, click here to view the full agenda.
What can you expect?
See the highlights from previous conferences held and download our Leeds agenda from our conference in March 2007.
What last year’s attendees said;
"Very professionally organised. Some extremely useful information, many professional presenters. Well done to the organisers." Operations Manager, Auto Trader.
"I learnt quite a lot to take back to my workplace." Team Manager, Alliance & Leicester.
"Excellent content - most very relevant. Well organised and good communication of information prior to the event, would recommend the event to others." Customer Manager, Guernsey Post.
"Lots of information which has initiated a lot of thoughts about how I can make improvements in my centre." Support Manager, Cooperative Bank.
"Very well run event." Control Room Manager, Warwickshire Police.
"Content of seminar was generally excellent and relevant to my company and role!" Customer Services Manager, Bravissimo.
Who attended our last event?
Listed below are just some of the organisations that attended our last event.
* AA Insurance
* Allianz Cornhill
* Anglian Water
* Avon & Somerset Constabulary
* Barclays Plc
* BMW Financial Services
* Bradford & Bingley Plc
* British Gas
* City of Bradford
* GE Money
* Glenmorangie
* GNER
* Greater Manchester Police
* HBOS
* Iceland
* Metro
* National Grid
* NHS Direct
* Northern Rock
* Npower
* Royal Mail
* Standard Life Assurance
* Telereal
* Universal Plc
* Ventura
* Warwickshire Police
Can you afford not to attend?
This event is free but places are limited. |