CallCentreVoice Topic Avaya IQ

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John Storrie on 13/9/2007 15:57:10.
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John Storrie
Business Support Manager
Collections Company

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Avaya IQ  [13/9/2007 15:57:10]

Hi,

Just looking to see if anyone is using Avaya IQ yet and want to know how they find it compared to CMS?

Have had a look at official information but would like some feedback from people who are actually using it.

Would like to know if you feel it offers enough benefits to justify upgrade costs?

Thanks

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