Hi,

Looking for some advice regarding broadcasting hold music. We currently have the free MUSAK that Nortel provide with Symposium, and frankly, it is dire. We are looking at having a CD player attached to our Meredian to allow us to play CD of our choice, maybe specific to each individual queue. Having spoken to my network manager, he has informed me that there are licences (PPL?) that need to be obntained to do this? Obviously, because of tight budgets, we would like to avoid this and i have heard that some music (older classical music or other) is actually free to broadcast as hold music?

Can anyone confirm this?

Thanks

Scott

Hi Scott

Legally you will need to get clearence to play any music that has been recorded onto a CD unless you hold the copyright fo it.

PPL (http://www.ppluk.com) would be the best place to start.

Neil

Booklets about "on hold" music are available on line from the Performing Right Society (PRS) which is a non-profit membership organisation that collects licence fees from music users,distributes the money to its members, the writers and publishers of music, and to affiliated societies worldwide.This is regardless of whether the music performed is live or by recorded means – be it from a television, a jukebox, or through the internet.

Who needs a PRS Music Licence?

• Any location or premises where music is played and can be heard by the public.

• Any premises outside the home, from clubs to concert halls, from discos to dentists’ waiting rooms, and from trains to take aways.

• Usually, the proprietor/manager of the premises is responsible for obtaining a PRS Music Licence.

Is a PRS Music Licence required by law?

Yes.The Copyright, Designs and Patents Act 1988 means that if you use copyright music in public, you must first obtain permission from every writer or composer whose music you intend to play.

Hi all,

You can get CD's of music without requiring licences.

It's something I saw working for a video production company.

Try a couple of the links below.

Royalty Free

AKMMUSIC

TRACKLINE

Webtones Music

ROYALTY FREE

The last one's worth checking as they do specific music on hold.


Oh and you don't need to hook a CD player into the
Meridian, there's a facility for storing a file although
I can't remember what format it's in, sorry.

Have fun!

Regards

DaveA

Try : Holdmusic.net - Fabulous!




Edit DA: To make clickable

Remind me...

Never to upset you, if you're prepared
to do that to friends.

DaveA

I was on hold in one IVR where they gave you a choice of hold music.

It was a really neat feature...but definetly made me wonder how long they expected me to be on hold.

Thanks for your replies, much appreciated. Has helped us move forward.....

Scott