Those of you based in the UK may like to know that the Call Centre Management Association are beginning their search for the Call Centre Manager, Team Manager and Support Manager of the Year 2007.

Sponsored by Call Centre Technology,Catalyst and Plantronics the CCMA Call Centre Manager of the Year Awards, now in their twelfth year, aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. These prestigious awards recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK.

Why should I enter the 2007 CCMA Awards?

Your reason for entering an awards scheme must surely be to win, however you may also gain success and publicity from being short-listed for an award. Gaining recognition for yourself and your company will have a positive impact on the morale of all involved and on your organisation as a whole. It can also help to give you a positive business advantage over your competitors. The publicity, if you are successful, can be extensive and far-reaching. You and your company might be particularly proud of its business practices or its recent performance. You may have successfully completed a specific call centre or customer service project that has had a significant impact on your company, your clients or your local community. You may have achieved outstanding results, launched a new product or achieved spectacular results with an existing product.

For whatever reason, if you have a story to tell, no harm will come to you if you decide to enter. Success breeds success, and the CCMA awards will be linked to the most relevant industry press and receive editorial and advertising coverage as a result.If you win or become a finalist, your industry, your competitors and your customers will all hear about your success. In addition you will be able to promote your achievements to your clients and internally, giving you a competitive edge and boosting the moral of the people who work within your organisation.

How do I enter for the Awards?
Nominations for the 2007 CCMA Awards must be received by no later than the 16th March 2007. (Please note that to enter the awards you need to be current CCMA member.)

There are three categories of awards:
· Call Centre Manager of the Year
· Team Manager of the Year
· Support Manager of the Year

Entering couldn’t be easier, simply visit the CCMA website using the link on this site(www.ccma.org.uk ) fill in the nomination form and include a brief description of why you think you should win your category. Then e-mail it through to us and wait to be short listed!

Don't forget that nominations for these Awards must be received by no later than the 15th March 2007

Don't miss the nominations deadline of 16th March - be there amongst the winners!

Nominations are now coming in for the CCMA (UK) Call Centre Manager, Team Manager and Support Manager of the Year 2007.

The CCMA are pleased to announce an additional special award category for 2007 - "CCMA Learning Champion" - sponsored by Academee this award will recognise an individual who:

Continually promotes learning and development across the contact centre
Is involved in the design and delivery of learning which has a positive impact on contact centre performance
Links learning aims and objectives to business requirements
Has been involved in learning and development programmes which have resulted in additional benefits such as culture change, morale improvement, brand/image enhancement
Has consistently received positive feedback from participants involved in the learning – not just based on 'happy sheets' but also on how they felt three months after the learning
Has received positive feedback from managers of the participants involved in the training – again not just immediately afterwards but once it had been ‘embedded.
There are four categories of awards:

Call Centre Manager of the Year
Team Manager of the Year
Support Manager of the Year
Learning Champion
Entering couldn’t be easier, simply visit the CCMA website (www.ccma.org.uk ) or reply to this email ,fill in the nomination form and include a brief description of why you think you should win your category. Then e-mail it through to us and wait to be short listed!



Nominations for the 2007 CCMA Awards must be received by no later than the 16th March 2007. (Please note that to enter the awards you need to be current CCMA member.)

With lesss that three weeks to go before the date for nominations closes its time to get into action and get them sent off to the CCMA (UK)

There are four categories of individual awards:

· Call Centre Manager
· Team Manager
· Support Manager
. Learning Champion

Entering couldn’t be easier, simply visit the CCMA website using the link on this site(www.ccma.org.uk ) fill in the nomination form and include a brief description of why you think you should win your category. Then e-mail it through to the CCMA and wait to be short listed!

With just a week to go before nominations close its time to get into action and get them sent off to the CCMA (UK)

There are four categories of individual awards:

· Call Centre Manager
· Team Manager
· Support Manager
. Learning Champion

Entering couldn’t be easier, simply visit the CCMA website using the link on this site(www.ccma.org.uk ) fill in the nomination form and include a brief description of why you think you should win your category. Then e-mail it through to the CCMA and wait to be short listed!

I don't apply just because I think it would be akward if a Canadian won all the awards.

I do think this is a great concept though and really encourage everyone to seriously fill it in.

Can you nominate someone else?

Glad to hear that you guys are still sweeping the contact centre awards board clean! I have met some great Canadian winners at the annual US awards event over the years so I know that the Canadian call centre industry is right up there with the best..........

Its fine to nominate other people for the Awards Justin - just make sure that they are OK to be nominated before you do!

Every success with your new job (and home move!)

We want to ensure that all of the quality work produced over the last year is recognised and that the very best pick up the trophies.

So, following a number of requests, we have agreed to extend the deadline until 23rd March 2007 - so if you have completed your entries already, you now have more time to complete additional quality entries, and if you have not had the time to meet the deadline to date, you now have the extra time to put yourselves forward.

There is nothing worse than checking out the list of winners and knowing that if you had found the time to enter, that it could and should have been you instead.

So no regrets ... simply complete the entry form on the Call Centre Management Association website and return with your full entry by 23rd March 2007 - go to : www.ccma.org.uk and download the entry form, complete and return by the deadline.


SECURE YOUR SEATS ...

Tables are selling fast, so to guarantee your place on the night, simply reply to this email and complete your booking today.

CCMA Call Centre Awards Dinner - Crown Plaza Midland Hotel, Manchester - Tuesday 17th April 2007