CallCentreVoice Topic About Integration between two WFM Softwares

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Abhijit Ghodke on 2/5/2006 21:41:33.
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Abhijit Ghodke
Team Member ( IEX Support )
Futuresoft India Pvt Ltd

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About Integration between two WFM Softwares  [2/5/2006 21:41:33]

Hi,
Is this Possible to integrate two different WFM Softwares ?I want to know specifically about ASPECT & IEX . If Yes,then what is the way ? Please guide me on this.My Email id is abhijitghodke@rediffmail.com

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Darryl Beckford
Contact Centre Consultant
DarrylBeckford Limited

993 posts
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Aspect  [3/5/2006 07:16:11]

I'm aware that Aspect have a product that allows you to bring data into eWFM from other packages - this may provide a solution to your problem.

I think the module required is called encompass - your system maintainer may be able to tell you more.

Regards,
Darryl

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