Their scheduling can't be THAT bad can it?


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DaveA

I wouldnt disbelieve it. When one implements a call centre practice to an existing process/system or structure one has to take into account cultural factors and the degree to which one can influence staff behaviour and attitudes. This is not so easy to implement in the public sector.

As one who has done this at the Local Government level, I couldn't agree more.

I was in a Government helpline que for 12 mins and as a general observation when dealing with Government and Local Council is i am allways being met with the same old it takes along time to sort things out here reply

Just feel there needs to be a radical shake up within Government to employ more decisive decsion makers within these areas I.E people of action instead of the slow coaches who seem to sit at their desks taking there own sweet time about things whilst draining tax payers money

This is one of my major bug bears

Anyone else want to put their full penny in

John

with taxpayers money I would suggest that there is a greater budgetary responsibility to cover for average rather than peak demand.

Z

Taxpayers also demand more levels of openness and accountabilty, with that there is extra cost and more and more layers of admin, all this slows down delivery.
Catch 22