Symposium.


Is there a way you can set up a real time adherence module / solution without the add in.

Is there a way to do this using a web page or excel?

Thanks

Tim

Tim,

You'll probably need to tie it in with your WFM package for a
schedule Vs staff adherence solution.

What info are you after?

HTH

DaveA

Looking for a form of real time adherence.


Can you export real time data from the Standard Agent Display in Symposium to Excel...and set up automated exporting..say every minute.

I have devised a way to compare this to what should be happening using the now and today function stamps in excel and then this will create a excel file which shows staff out of adherence.

A sort of real time adhernce module.

Cheers

Tim

Tim,

As far as I know the real time displays can't be
exported. I'll have a proper look at the manual
on Monday.

You CAN export from a historical but you'd be running 1/4hr in
arrers. Also to get it into a coherent view to compare you need
to strip a load of extrenious C**P out of the export. Crystal
doesn't export the data only it seems to send a load of formatting as
well. This can cause problems. Crystal I'm afraid.

Iain Hardy is probably the best man to point you in the right
direction as I know he's done this on several occasions. It involves
A LOT of Vba coding though.

HTH

DaveA

Thanks Dave.

Appreciate it.

Let me know if you can find a way.

Regards

Tim

Tim,

Not sure whether you could hook into the Real-time statistics in Symposium (in the way that wallboard software does). Your IT bods may know a way to do this.

As far as doing it from historical reporting goes......... It is possible but is time consuming and difficult to set up. You'd be looking at setting up 2 Symposium reports (1 for application data and 1 for login duration/agents online data) to run every 15 minutes. You can automatically import these into Excel with time coding (i.e. get Excel to pull in data just after report will have finished running in Symposium). If you have gone for the .xls file type you will need to build a module that works around the formatting put in by Crystal (I find a formula just to the right of the report works nicely). Alternatively the .tst file type is a lot closer in format to the old Meridian MAX, data streamed reports. It's a long-winded way to get to an answer but it does work.

An easier way for the historical stats method would be to obtain permission from your database administrators to allow you to link Excel into the database using ODBC. You could then just have a query set up to run every 15mins to pull in new data. The downside with this method is that you'll be connected to the live database and could, therefore, inhibit system performance.

HTH

The service you are looking for does exist in the Web client, it is called Realtime Statistics Multicast or RSM, would suggest you speak to your Telephony people about connecting and using the interface.

Is that the same way Dashview works?

Didn't know that was there :-)

Thanks

DaveA

This is the software that feeds real time reports and any third party applications that rely on such data so TotalView, Wallboards etc.

Hi all,

After reading this thread, has anybody had any experience along theses lines but with Lucents Centre-Vu?

Looking into a simple solution but obviously real time is the key here.

Thanks,

Jonny