3rd December 2004: Measuring Performance: The MI Lie: General discussion at CallCentreVoice

CallCentreVoice Topic 3rd December 2004: Measuring Performance: The MI Lie

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John Clark on 3/12/2004 11:07:45.
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John Clark Architect and Guru CallCentreVoice 1372 posts 0 friends welcomed	3rd December 2004: Measuring Performance: The MI Lie [3/12/2004 11:07:45]
	Latest Voices log entry, in which I discuss my feelings on the risks of basing management decisions on dodgy statistics: Measuring Performance: The MI Lie Please visit and feel free to add comments if you agree, disagree or want to add my little rant. John

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