CallCentreVoice Topic Any research into UK Agent profiles?

Created by:
Statistics:
Forum:
Quick links:

Paul Miller on 27/2/2003 12:09:10.
Topic has 2 posts; viewed 933 times.
General   [This topic is read only]
Forum List | Unified View | Latest Posts
Popular Topics | Editor's Choice | Voices WebLog

Author

Comments

Paul Miller
Contact Centre Manager
Outsourcer

4 posts
0 friends welcomed

Any research into UK Agent profiles?  [27/2/2003 12:09:10]

I am conducting some research into the demographics of typical UK call centre agents in terms of age, previous experience, education level, sex, marital and family status.

Can anyone point me in the direction of anything currently in existence?

Thanks

Silver Level MemberYou don't have the priviledges to view this user's post history

 

Sharon Watkins
Contact Centre Manager
Chrome Management

18 posts
0 friends welcomed

Agent Profiles  [28/2/2003 10:27:58]

Hi Paul

If memory serves me correctly, the Call Centre Association carried out some research in this field. Perhaps you could try them? I'm sure they would be able to point you in the right direction if they cannot help. Tel: 0141 564 9010 or email cca@cca.org.uk

Good Luck,
SDW

You don't have the priviledges to view this user's post history

 
  

In Read Only View, you cannot reply to any topic