Hi folks.
I've just read another of these disturbing cases of bad call centre policy making the headlines. Without repeating the text here (you can link to it here, courtesy of our friends at The Register) it seems that a worker wasn't allowed to take an emergency call from a member of their own family - the message was taken but never passed on.
Isn't it about high time that the people behind those sorts of policies get their butts down to this site where we'll show them the error of their ways?
I'm sorry folks, I'm normally calm and level headed, but once again we are at the whim and mercy of a media backlash against our industry prejudicedby the actions of a minority of arrogant and ignorant management. And you can quote CallCentreVoice on that!
What do you folks think - how can we force the arrogant and ignorant few to change?
John |