Hi everyone.
Following on from another topic, I wanted to start a new discussion into ways that we might use this site or the collective experience of its members to improve the public perception of this industry.
Things like the reported dehumanising conditions experienced by some call centre representatives are doing our industry no favours, and it's no wonder that many are trying to distance themselves from its tarnished image.
The only way I can see to take this forward is to improve the industry from within, but it is a mammoth task. I'd love to get some ideas as to how we can work together as a unit, whether using 'Voice or some othermeans, to improve things in this industry, promoting the good that it's done rather than the few people that it's exploited.
Moreover, the identity crisis experienced by this industry obviously is another concern - we should be a proud industry, for we have achieved much in a short time. Sadly, however, we're not. We're seen as the modern-day equivalent of the Victorian sweat-shop or poor-house; it's not on, and we simply MUST collect ourselves as an industry to do whatever it is that we need to do to change things for the better.
I'd like to invite you all to have a think about how best to realise this change...
John |