Hi everyone.

Read an interesting article this morning about the stress levels of staff in call centres and the fact that their supervisors are effectively 'chaining them to their desks' by the ever-increasing number of monitoring mechanisms.

They talked about the 'Big Brother' mentality and 'dehumanising conditions'; again, another case where the media is picking up on perhaps a few bad cases and painting a broad negative picture of the industry as a whole.  The argument is that 'call centres can be pleasant places to work if high standards of health and safety and decent levels of pay' are made available to the staff.

This got me thinking - such research usually centres around the negative aspects of call centres.  What we need to do is have an honest appraisal of the working conditions within the call centre industry to see if these 'bad conditions' really are widespread, or perhaps are the result of a few instances.

CallCentreVoice will shortly be launching a campaign to promote fairness and increase the public's perception of call centres.  Before we do this, however, I wanted to get some feedback as to ways in which we might set about addressing both the veryreal issues within today's call/contact centres and improving the public image of call centres away from the 'sweatshop' perception.

Any thoughts?

John

Hi everyone.

We're still looking for some initial feedback as to how we can go about forging our campaign for better conditions in call centres across this little planet. If you have some ideas or would like to help, please speak up!

John

Greetings John!

One way to clear the road block could be take the rocks that block the interaction - so that constrictuve siggestions can begin trickling in.

Could we retitle this thread to read Suggestions for Improved Performance and Working Conditions in Call Centres. My own observation is that every one associated with call centres would be interested in doing better and while there will be efforts in earnest to diagnose Areas of Improved Performance, the regular constraints associated with running a business Call Centres or Otherwise would tend to put those who could participate in rendering the process on the defensive. Which is not constructive.

It's worth a try, and it's your call- if the objective is to have a constructive interaction.

Mahidhar

John,

I agree with Mahidhar. I think that will be a good place to start and get things going.....

PT

Hi!

U & I being next to each other can create confusion.

In my last message, I came across..

"One way to clear the road block could be take the rocks that block the interaction - so that constrictuve siggestions can begin trickling in. " please read
"One way to clear the road block could be take the rocks that block the interaction - so that constructive suggestions can begin trickling in."

I know it would not have created confusion to members of CCV, but then its good manners to correct oneself.

Thanx
Mahidhar