CallCentreVoice Topic Call Transcripts

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Dave Appleby on 22/9/2008 08:58:37.
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Dave Appleby
WFM & Business Telephony Manager
Healthcare Insurance

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Call Transcripts  [22/9/2008 08:58:37]

Mornin all,

Just a quick question to one of the DPA
experts!

Does anyone know of a quick DPA for Dummies guide?

I'm just looking for a quick set of guidelines to what
must be excluded when producing a call transcript / audio
copy.

If someone can point me at any official documentation I'd be grateful.

Preferably something that reads completely unlike a 'Yes Minister' script.

Plain English would be nice but I can manage my own expectations!

I know that the following need to be disidentified.

1. Name
2. Address.
3. Bank / Financial Data
4. Names of anyone else relevent to the call (Spouse, Children etc.)
5. Any data used for DPA Identity checks (DOB, P'code etc...)

Now...


What have I missed?

Thanks.

DaveA

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