CallCentreVoice Topic What is the best billing formula for an imbound voice process?

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Amit Roy on 23/1/2006 16:45:45.
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Amit Roy
Senior Manager - WFM
24/7 Customer

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What is the best billing formula for an imbound voice process?  [23/1/2006 16:45:45]

What could be the best way to calculate final billable hours?
What components do you feel should be included?

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