Customer Diversity Training: Customer Service Issues discussion at CallCentreVoice

CallCentreVoice Topic Customer Diversity Training

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Closed Account on 30/6/2005 15:04:01.
Topic has 4 posts; viewed 2280 times.
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Closed Account . . 816 posts 0 friends welcomed	Customer Diversity Training [30/6/2005 15:04:01]
	This seems to be catchin on in call centres or is it just another trendy fad? Does your call centre offer customer diversity training and secondly is their a business case to make for this in the private sector?

Justin Dechaine Señor Telcomm Technologist Some Company =D 541 posts 0 friends welcomed	look at me providing a subject... [30/6/2005 20:33:21]
	I would love to see that implemented in more centres.

Rob Worth Lean Process Consultant Worth Solutions Limited 113 posts 0 friends welcomed	What is it? [5/7/2005 12:57:25]
	What is Customer Diversity Training? What is taught?

Closed Account . . 816 posts 0 friends welcomed	Customer Diversity Training [6/7/2005 10:36:36]
	>>>>What is Customer Diversity Training? Education with regard to diversity issues surrounding customers and potential customers - very prevalent in Local Authorities and Public Sector, becoming more so. Private sector is taking more of an interest due to impact on margin. >>>>What is taught? Some of the issues can include. Legal issues,Demographic issues, Body Language - Western and Non Western, The customers experience/perspective, Benchmarking, Economics and History. To some extent its been going on in India for a long while.

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