CallCentreVoice Topic Christmas / New Year Openeing

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Dan Gibbs on 8/10/2004 10:39:02.
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Dan Gibbs
Call Centre/Resources Analyst
HSA

2 posts
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Christmas / New Year Openeing  [8/10/2004 10:39:02]

Hi

I work in the Financial Services sector in a Customer Service Call centre and am trying to get some information on Christmas/New Year opening hours of similar operations. Our standard hours are M-F 8am-9pm and Sat/Sun 9-5.

Im particularly interested in finding out information on opening hours around BH 27th and 28th Dec and also 2/3/4 Jan 05.

Any Help would be appreciated....

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Dylan O'Sullivan
CC Operations Design Specialist
Financial Services

290 posts
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Christmas opening in FS  [11/10/2004 12:05:45]

dan
i work for a major FS company, with standard mon-fri 8-6 opening.
we close half day on christmas eve, and standard bank holidays; we (obviously) staff down during the winter holiday period.
there are obligations (FSA regulated) to notify customers if you are intending to shut down the business during "working" days,l as you may be accused of disadvantaging customers in timing critical transactions.
don't know of any FS companies that close the cc during this period; we have benchmarked so have a fair sample, but not all encompassing.
hope this helps

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