Hi,

My name is Babu bhaskaran. Am from India. Have joined Sitel-India recently. Around 190 agents joined with me. Management has proposed to promote 3 candidates within the first 1 month to Senior Agent depending on the perfomance and interview, etc.
Please advice me on how to proceed and attain that post. Am pretty new to call centres and know weebit about it. I am in Dell-Warranties(Pilot Process).

I want to make career in the Service Industry.

Thank you ALL,
Babu Bhaskaran

Hi Babu,

When I am looking for Seniors, I want a mix of operational credibility and achievement in current role and someone who demonstrates the required skill mix to lead/coach etc others.

For general advice on interview and selection, this thread may be useful

http://www.callcentrevoice.com/topic.asp?forumid=16&threadid=4340&vo=1&nn=1#13337

As might a search generally through past topics, as I think this has come up a few times.

Hope this helps, feel free to ask if you have any further specific queries and most of all Good Luck!

Z