>>>Call Centre attrition is it something that is to be accepted;
Yes, it exists, it hasnt gone away despite a wealth of solution over the last 10 years. For more detail do an archive search on this site). Does this mean we give up attempts to solve it? No
>>>the attrition is high but can this be seen a postive.
Of course its positive for the leaving staff they frequently find a job the enjoy more of wish to persue long term. It can also be used positively if call volumes are widely fluctuating and/or seasonal.
>>>What are the benefits of employing students ?
The are familiar with learning, their learnig muscles are in constant use, thus they pick up new knowledge and skills better than other employees who have had less regualr exposure to learning.
The are flexible, frequently looking to work long or unfavourable hours outside 9-5.
The dont command a high salary.
They recomedn friends easily.
They are not fussy about the type of job they do preferring ANY job as opposed a a specific job.
They are frequently PC literate.
They are adaptable due to age and youthfulness.
They have less 'baggage' than more mature employees.
>>>and what would be the best way of retaining then for the duration of university life.
Build a call centre on a Uni Campus...some UK call centres are already doing this.
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