Hi all

I'm currently trying to find where I can benchmark customer satisfaction data. We have quite a lot of information about what customers think of their experience with a call centre. Unfortunately, I can't find anywhere that has similar information so I can benchmark performance. Can anyone suggest a good resource?

Thanks in advance
Peter

You might want to look up Dr Jon Anton of Purdue University in the US. He specialises in benchmarking call centres and he may well have information that you find useful.

Hi

This is something that I would also be interested in. You recommended contacting Dr Jon Anton Purdue in the US but is there any information/contacts in the UK that I could approach?

Thanks


Lyndsey

Hi Lydsey

Did you get my documentation on the consultancy services offered by Business Systems
Would you like to give me some feedback i have been trying to reach you on the Glasgow number without sucess

Best Regards

John Nutley