Hi Jamie,
One week, a veritable Call Centre virgin!! Mark has a good point, though it may not have been what you were looking for. The industry that you have entered has it's faults - like any other, however it also has many wonderful apsects to it, that you will not find as much of elsewhere.
The diversity of people, ages and cultures...
To be paid to talk on the phone....
The ability to progress relatively quickly into other roles...
The ability to develop within your current role...
The ability to understand the variety of support functions which support your operation..
Flexible hours...
The ability to cross-skill...
The ability to self-develop and learn from others......
To get noticed............or not...
To be part of the fastest growing industry in the UK........
Worst things you could say to a customer?..........Here's a thing........imagine you're ringing up a service provider - your bank, your insurance company, your supermarket, your travel agent, a hotel - and write down what you would consider being the 10 worst things they could say to you. Then make sure you don't say those things to your customers.
Shouldn't do's in a Call Centre?........Hang up on your customer/ not listen to them/ chat forever/ disrespect for anyone/ treat internal customers differently to external customers/ give misleading information/ treat them like they have no right/ get their name wrong/ patronise them/ stand on the desk and do 'Saturday Night Fever'!!!!!!!!!!
Keeping your Team Leader happy?........Do and don't do all of the above, and above all - listen, listen,listen...then react and respond.
And enjoy..............
Ben |